Refund Policy
At AG Cigars, we are committed to providing our customers with a top-tier shopping experience. Please review our return and refund policy carefully to understand your options regarding purchases made on our website.
Refunds Before Shipment
If you wish to cancel your order and receive a full refund, please reach out to our customer service team at support@agcigars.com or [your customer service number] as soon as possible. Refund requests will only be honored before the order has been processed and shipped.
No Refunds After Shipment
Due to the nature of our products and to maintain the highest standards of quality and safety, we do not offer refunds or accept returns once an order has been shipped. This policy ensures that all customers receive products that are fresh, authentic, and have been stored in optimal conditions.
Exceptions
We stand behind the quality of our products. If you believe you have received a defective or damaged item, please contact us within 7 days of receiving your order with the following details:
- Order number
- Description of the issue
- Photos of the product and packaging
Our customer service team will assess the situation and determine if a replacement or store credit is warranted.
How to Contact Us
For refund requests prior to shipment or to report issues with your order, please email us at support@agcigars.com or call us at [your customer service number]. Our team will be happy to assist you.